Bought the freight insurance is the return freight free?

　　We all know that you can buy the insurance freight when you buy something, but you may not clearly know that who pay and how the freight insurance return. When you want to return your goods that had brought the freight insurance, that means your return freight is free? The freight insurance company pay both the freight or just the return one-way freight? If pay, they pay the actual occurrence of the freight or not? and you just go to express your goods and pay at the destination? Let me tell you how to handle this problem.
　　It is easy to do this. the insurance freight has two categories: the freight Return shipping insurance (buyers) and return shipping insurance (seller), and the difference is the policy-holder, you just need to know one of this.
　　Return shipping insurance (the buyer): for solve the buyers in the return generated due to the cost of the disputes, insurance company according to the characteristics of the trade of the network, the timely introduction of return shipping insurance products, also referred to as “return insurance.” Return shipping insurance (the buyer) is currently only for Taobao support 7 days no reason to return the goods, the buyer can choose insurance in the purchase of goods, when the return within 72 hours after the end of the transaction, insurance company will according to the agreed to buyers return shipping for payment.
　　Insurance is called return shipping insurance, so just pay return one-way freight, is the limit of indemnity, not accountable. Buyers get the amount of freight is not the actual occurrence of the freight, but the insurance company is located between the two sides of the calculation of the lowest after the first heavy freight rates.
　　The following steps will tell you how to finish it.
　　First apply for a refund return, the seller agreed after re entering the refund management protocol, fill in the return real express number. At this time freight insurance claims will start their own business and you do not have a separate operation.
　　After the seller delivery confirmation within three days, buyers of Alipay account will receive the insurance company for payment. Payment is the amount of insurance, not paid in freight. In the transaction information you can see how much the premium is.

　　That is to say the freight buyer you pays first, and return after the end of the process than just waiting the insurance company directly hit the money to you.

Can cosmetics be sent to the USA?

If you want to buy cosmetics from China to the USA, I need to let you know that cosmetics are sensitive goods in international express. If you still want to buy from China, here is a word of advice: no liquid. What I say may not be accurate, so if you have any doubt, you’d better to ask your service provider. In my experience you can sent Powdery cake by Dutch Post which Two kg limit.

Alipay limit on the amount for payment of balance

Recently Alipay had a new policy change, Alipay balance of payments up to 200,000CNY per year. If you exceed the limit, You can use other methods of payment such as Bank card fast payment, online banking, and mayihuabei（蚂蚁花呗,mayihuabei is a credit payment provided by Alipay.）

What is the amount of Alipay

This policy is developed in accordance with the provisions of the regulatory authorities, the account was classified according to the perfection of user identity information. The first type only need to bind bank card on Alipay, the amount of 1,000CNY for life; The second type need to upload ID, or bind another bank card, the amount of 100,000CNY per year; The third type need two more verification based on type two, like buy insurance with Alipay or buy airfares with Alipay, the amount of 200,000CNY.

What can I do with Alipay Balance?

You can use Alipay to buy financial products, transfers, shopping on taobao or tmall. You can also send red envelopes with Alipay to your friends.

Can the taobao agent help me return something i don’t like?

Yes,many of people in the “overseas China” not like the items which they buy from taobao. All of these are thinking about whether or not the taobao agent help them return it. I have to say, it depends.

First of all you must think about the return process: the agent contact the seller, they communicate, they bargain, even if it’s no more than seven days, some sellers are reluctant to return. Now, get it? The taobao agent is not the final say. If you make them difficult，they do not give Hello face either. Taobao agent can do anything except losing money. Of course, all companies are like this. The best way is think more before you buy anything.

From:Can the taobao agent help me return something i don’t like?

Get Better Search Results in taobao

When you want to find something on taobao, you can use the search engine to help you find better. At Taobao, you can sort results based on: Popularity, Sales, Seller’s Reputation, Newest Additions, and Price. In Taobao, you’ll often find a large price difference between the same goods, at this time you can see if it from Tmall（天猫）. Typically Tmall has a higher quality than taobao（淘宝）.

How to pay Taobao

After you have made an order(If you do not have an account in taobao.com, read this:How to register on taobao), all you need to do is to pay. How to pay TaoBao? TaoBao payment system is a little bit different from other online shopping sites like eBay, Amazon, just to name a few. Taobao accepts a variety of payment methods including Alipay, Bank Deposit, Cash on Delivery, Credit Cards, etc. and these methods are very safe. How you pay for an item depends on the payment methods accepted by the seller and also depends on where you are. Cash on Delivery is not available for all purchases on taobao.com and unquestionably not available for buyers China Overseas. Read the item description before you place an order to find out what methods the seller accepts. From my experience, most sellers accept Alipay because it protects both the buyer and seller. This could be a complicated entry. I will try to make it as simple as I could.

　　How to pay TaoBao with Alipay

Internationally recognized payment method, PayPal is not recognized by TaoBao. Payment via PayPal is not likely on taobao.com. If you do a little bit of research on the net, Alipay is performing better than PayPal. It is a leading third-party online payment platform from the Alibaba Group providing easy, safe and secure transactions for millions of users every day, is an escrow service that helps protect your payments when buying and selling, pay securely with your credit card without exposing your details. Alipay is trusted by millions of Chinese shoppers. If you insist that PayPal is the only method you are going to trust and use, consider a TaoBao Agent as most of them accept PayPal. How to pay TaoBao with Alipay? Before you could make payment, you need to register an Alipay account and link both your TaoBao and Alipay accounts together. You just need to do this once. After that, your subsequent TaoBao purchases will be just a piece of cake.

Step 1: Go to the payment page.

Step 2: Choose your country or region.

Step 3: Choose your preferred payment method.

*You will be directed to the relevant page

Step 4: Follow the on-screen instructions.

　　How to pay TaoBao with Credit Card

How to pay TaoBao with credit card? How to pay TaoBao with Visa? Good news to foreigners, TaoBao accepts payment from credit card issued by foreign countries, Visa, Mastercard, JCB, etc. TaoBao also accepts direct debit from foreign bank accounts depends on your country or region. When choosing a payment method, look for options that are convenient, secure, and traceable in case of problems. Can I pay without an Alipay account? No, you cannot.  Before you pay, make sure that your order and address are correct.

What is Taobao?

Taobao is a Chinese website for online shopping similar to eBay,Amazon and Rakuten that operated in China by Alibaba Group.

Founded by Alibaba Group on May 10,2003,Taobao Marketplace facilitates consumer-to-consumer(C2C) retail by providing a platform for small businesses and individual entrepreneurs to open online stores that mainly cater to consumers in Chinese-speaking regions (Mainland China,Hong Kong, Macao, and Taiwan) and also abroad.

With around 760 million product listings as of March 2013, Taobao Marketplace is one of the world’s top 10 most visited websites according to Alexa. For the year ended March 31, 2013, the combined gross merchandise volume (GMV) of Taobao Marketplace and Tmall.com exceeded 1 trillion yuan.

Sellers are able to post goods for sale either through a fixed price or auction. Auctions make up a small percentage of transaction. The majority of the products are new merchandise sold at fixed prices. Buyers can assess seller backgrounds by information available on the site, including ratings, comments and complaints.

From:What is Taobao

Taobao Women Apparel Aggregator Site

When you are in taobao, You definitely want to quickly find the product that you want. Now, I’ll tell you right know-how.

I do not know how other people will do, in the past, I usually come through merchandise search,but now, I find the items through Taobao market.For example ,the women apparel aggregator site. In hear, you can find all kinds of conceivable,such as women’s dress、skirt、lace chiffon shirt.It’s ok if you don’t understand Chinese, You only need is just an online translation software like google translate.

Taobao women apparel site works like a product aggregator which picks quality clothes from across Taobao to be featured on the page,in here,I can find the best products quicker and easier.

Out of 370 million users, Taobao’s male-to-female gender ratio is at 4:6, according to a Marbridge report. Taobao’s spokeswomenn also told Penn Olson that apparel has long been one of the most popular product categories in online retail. Over the last year, sales of women’s apparel on Taobao increased by 110% and millions of women’s clothes items are sold through the platform every day.

Taobao Dispute (buyers Edition)

If there are transaction,there will be trade disputes. Trade disputes encountered, solutions as following: (1) you can negotiate with the seller to resolve themselves, (2) require Taobao intervention process, (3) other ways and other legal channels to resolve. If you and the seller can not be resolved through negotiation, not willing to solve trade disputes through judicial means in other ways, etc., may require intervention Taobao process. At this time no matter which party selection requires Taobao to intervene to help resolve trade disputes, equivalent to both authorized Taobao as an independent third party, based on the principle of Taobao own judgment and dispute handling, both buyers and sellers disputed transaction amount affiliation or financial compensation make a deal, and this irrevocable authorization, so you and your seller careful application.

1,Taobao constituted Dispute

Solutions of Taobao dispute include both the sale and after-sale service.

Sale Dispute

Refers to buyers and sellers require transaction security before the end of the transaction (Taobao system displays the status of “successful transaction” or “trading off”) is filed, Taobao deals with in accordance with the relevant requirements of the transaction amounts attributable to the basic procedures and standards.

After-sale Dispute

It refers to the end of  trading transactions filed,buyer and seller require transaction security, basic procedures and standards to deal with Taobao transaction compensation in accordance with relevant requirements.

2,Taobao basic principles of dispute settlement

After disputes make a deal, Taobo does not exempt buyers and sellers’ responsibility based on other agreements signed with Taobao, the rules they should bear.

Dispute type	reason	condition of applying Taobao intervention
Sale dispute	1,Non-receipt of Merchandise 2,Goods inconsistent surface 3,Does not match the description of goods 4,Product quality problems	After the payment, you can require refund before confirming delivery or the deadline you should pay prompted by Taobao system.
After-sale dispute	1,counterfeit product 2,Non-receipt of virtual product 3,Does not match the description of goods 4,Enjoy the dispute within the scope of protection of the security of goods produced by the “Three Guarantees” 5,Category to after- sale Dispute with special provisions	1,Within ninety days require refund after the transaction completed 2,You should require refund within 15 days after the transaction completed, lifespan of virtual goods  is shorter than the time-out period, you should request a refund application within the period of use of virtual items. 3,Requesting a refund within 15 days after the transaction is completed. 4,Requesting a refund within 90 days after the transaction is completed. 5,Accordance with the provisions of special categories

From:Taobao Dispute

Taobao English version

Does taobao.com have an English version? Although Taobao provides international version: https://world.taobao.com/, it is a Chinese version.Perhaps you have noticed the top left corner. However, after you choose the English page has not been translated into English. We can see Taobao using Google Translator Plugin, but now it didn’t work and we don’t know why.

Then I directly access the Google Translation: https://translate.google.com. Paste the URL into the left input box and click the button in the right. It changed a little. Sadly. If you want to find something from the home page easier it is obviously still difficult. Fortunately, however, we can come according to the product image. I opened a product page. Happily, this translation is very good.

So now, we can exactly to say there is no Taobao English version, more eclectic approach is to use Google Translation. In view of Google translate can not accurately translate every words, I suggest you to learn Chinese if you really have to buy something on TaoBao your own. Chinese is not as hard as you think especially the simplified Chinese characters.
Read: How to contact Taobao’s seller?

Activities on taobao

How to pay Taobao

How to use taobao agent

If you are trying to buy from taobao, you'd better have a try on taobao agent before. After many times, when you become skilled, you can try buy taobao all by yourselves（Perhaps you will find it's trouble, but this is indeed a very unique experience, and you can go back to the taobao agent at anytime）. This time we talk about how to use taobao agent.

1.Find a taobao agent

 You can find them through Google easily, if you are not sure they are good enough, you can find more information on the internet.

2.Register and log in

It's simple to get an free account, when you log in, you may find there is many different from your imagine.

3.Pick your item

The agent will help you complete your purchase, but you need to tell them what you want to buy before. It looks like a difficult begin. As a novice, I simply to say: follow your instincts. Taobao is full of a variety of goods, even if you do not understand Chinese, you can also identify items through pictures. Look for you want and submit the URL to the agent.

4.Submit your order

As an example, here is my agent system. Different agent have different system in details, you guys need to explore them own.

5.Taobao agent buy the items from the sellers

After you complete the payment, the taobao agent will buy the items from the sellers. Usually, the items arrive at your warehouse in 2-3 days. If you buy a lot of things, and some of the items you need to send out as soon as possible, you don’t need all are arrive. You can send anything at anytime(unless the thing is not arrive).

6.Pay for your freight

When you want to send the parcel, you need to submit them in your warehouse. Like this:
　　

Select all you want to sent and click the “next” button at the bottom.

When you filled out all of the above, and click the “submit”, you will enter into the payment page.

7.Ship to you

Once the payment is done, the taobao agent will send out your parcel and provide you the tracking number.

Usually,EMS need 4-7 business days, DHL need 3-5 business days, UPS need 5-8 business days. If you have not received for a long time, you can refer to this article: How to determine whether the package was seized by Customs.