Taobao Dispute (buyers Edition)

If there are transaction,there will be trade disputes. Trade disputes encountered, solutions as following: (1) you can negotiate with the seller to resolve themselves, (2) require Taobao intervention process, (3) other ways and other legal channels to resolve. If you and the seller can not be resolved through negotiation, not willing to solve trade disputes through judicial means in other ways, etc., may require intervention Taobao process. At this time no matter which party selection requires Taobao to intervene to help resolve trade disputes, equivalent to both authorized Taobao as an independent third party, based on the principle of Taobao own judgment and dispute handling, both buyers and sellers disputed transaction amount affiliation or financial compensation make a deal, and this irrevocable authorization, so you and your seller careful application.

1,Taobao constituted Dispute

Solutions of Taobao dispute include both the sale and after-sale service.

Sale Dispute

Refers to buyers and sellers require transaction security before the end of the transaction (Taobao system displays the status of “successful transaction” or “trading off”) is filed, Taobao deals with in accordance with the relevant requirements of the transaction amounts attributable to the basic procedures and standards.

After-sale Dispute

It refers to the end of  trading transactions filed,buyer and seller require transaction security, basic procedures and standards to deal with Taobao transaction compensation in accordance with relevant requirements.

2,Taobao basic principles of dispute settlement

After disputes make a deal, Taobo does not exempt buyers and sellers’ responsibility based on other agreements signed with Taobao, the rules they should bear.

Dispute type	reason	condition of applying Taobao intervention
Sale dispute	1,Non-receipt of Merchandise 2,Goods inconsistent surface 3,Does not match the description of goods 4,Product quality problems	After the payment, you can require refund before confirming delivery or the deadline you should pay prompted by Taobao system.
After-sale dispute	1,counterfeit product 2,Non-receipt of virtual product 3,Does not match the description of goods 4,Enjoy the dispute within the scope of protection of the security of goods produced by the “Three Guarantees” 5,Category to after- sale Dispute with special provisions	1,Within ninety days require refund after the transaction completed 2,You should require refund within 15 days after the transaction completed, lifespan of virtual goods  is shorter than the time-out period, you should request a refund application within the period of use of virtual items. 3,Requesting a refund within 15 days after the transaction is completed. 4,Requesting a refund within 90 days after the transaction is completed. 5,Accordance with the provisions of special categories

From:Taobao Dispute